Customer service sector in India is on the rise. The trend of taking up customer service jobs as a career option crept into the minds of the young Indian talents back in 90s. It was the time when globalization had started to take Indian business and corporate sector into stride. The union of India’s young talents and global demand for business processes took customer service jobs in India to greater height.
Now, India has emerged as a global destination for customer service jobs. Indian cities like Bangalore, Pune, Mumbai, Delhi, Hyderabad, Chennai and Ahmadabad have global reputation for providing customer service jobs in great multitude.
It sounds very true if one says that Indian customer service sector has come of age. By analyzing the scenarios of the present and past, one can easily understand what this sector has achieved in these years and what it has in store for new talents. There was a time when the image of the India BPO sector was tarnished badly by negative campaigns. However, it stood firm in the face of all these pressures. Now, the towering presence of Indian customer service sector is emulated by countries like USA, Canada, Hong Kong and Brazil.
Customer Service Jobs in India
Customer service jobs in India are on offer both at domestic level and international level. At international level, most of the customer service jobs are outsourced by USA and UK companies. Some of the prestigious BPO companies in India include:
- GE Capital
- Wipro Spectramind
- Daksh e-Services
- HCL Technologies
- ICICI Onesource
- Sutherland Technologies
Business processes which most of the Indian customer service providing companies require to deal with include:
- Sales and marketing
- Software Development
- Telecom services
Customer service jobs in India require people with varied educational and professional backgrounds. Popular positions for which recruitment in PBO sectors in India is done include:
- Customer Service Representative
- Outbound Tele Sales Executive
- Semi Voice Customer Service Executive
- Support engineer
- Data Processing Executive
- Call Centre Agent
- Client Service Executive
- Customer Service Associate
BPO Jobs in Mumbai
Mumbai is one of the leading destinations in India for grabbing PBO jobs. The city is home to large number of BPO companies which offer great range of customer service jobs. Being the commercial and business capital of India, Mumbai offers customer service job opportunities to satisfy most of the aspirants.